Cancellation and Refund Policy

Last Updated: 19 January 2026

At Design Arc Academy, we understand that circumstances may change after enrollment. This Cancellation and Refund Policy sets out the terms applicable to course cancellations, refunds, and course changes.

By enrolling in any Design Arc Academy course, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Cancellation by Student

1.1 Cancellation Notification

If you wish to cancel your enrollment in a course, you must notify Design Arc Academy in writing within three (3) days from the date of enrollment/payment.

Cancellation requests must be submitted through the official contact details or communication channels provided by Design Arc Academy.

1.2 No Refund Policy

All course fees paid to Design Arc Academy are non-refundable.

Design Arc Academy does not provide refunds for cancellations initiated by students, regardless of the reason for cancellation, including but not limited to:

• Change of mind or personal circumstances.
• Inability to attend scheduled classes.
• Change in professional or educational commitments.
• Failure to attend live classes.
• Failure to access course materials or recordings.
• Device, software, internet, or technical issues on the student’s side.
• Any other personal reason preventing the student from continuing the course.

Submitting a cancellation request within the three-day notification period does not create an automatic right to a refund. The course fee remains non-refundable in accordance with this policy.

1.3 Transfer or Adjustment of Enrollment

Unless otherwise approved in writing by Design Arc Academy, course enrollment fees cannot be transferred to another person, course, batch, or program.

Any exception, transfer, adjustment, or accommodation shall be entirely at the discretion of Design Arc Academy.

2. Cancellation or Modification by Design Arc Academy

2.1 Course Cancellation

Design Arc Academy reserves the right to cancel a course or batch due to circumstances including, but not limited to:

• Insufficient enrollment.
• Instructor unavailability.
• Operational or technical requirements.
• Unforeseen circumstances.
• Events beyond the reasonable control of Design Arc Academy.

In the event of a course cancellation by Design Arc Academy, enrolled students will be informed through appropriate official communication channels.

Where reasonably possible, Design Arc Academy may provide an alternative batch, revised schedule, or other suitable option for completing the course.

2.2 Course Modification or Rescheduling

Design Arc Academy reserves the right to modify, reschedule, or make reasonable changes to a course, including its schedule, class timings, duration, instructor, curriculum, delivery format, or course content.

Where such changes are necessary, Design Arc Academy will make reasonable efforts to communicate the changes to affected students in a timely manner.

If a course is significantly modified or rescheduled, Design Arc Academy may provide reasonable alternatives, such as participation in another batch or an adjusted course schedule, where available.

Such changes or rescheduling shall not automatically create an entitlement to a refund.

2.3 Instructor or Faculty Changes

Design Arc Academy may change or replace instructors or faculty members assigned to a course when necessary due to availability, operational requirements, or other circumstances.

A change in instructor or faculty member shall not, by itself, constitute grounds for cancellation or refund.

3. Termination Due to Student Conduct

Design Arc Academy reserves the right to suspend or terminate a student’s course access, enrollment, LMS access, or participation in official student communication groups if the student violates the Terms and Conditions, Code of Conduct, or engages in inappropriate, disruptive, abusive, or unethical behaviour.

Examples may include harassment, misconduct toward faculty or fellow students, repeated disruption of classes, irrelevant or inappropriate content, unauthorized sharing of course materials, plagiarism, or other conduct that negatively affects the learning environment.

No refund shall be provided where course access or enrollment is terminated due to a student’s violation of the Terms and Conditions or Code of Conduct.

4. Course Access and Validity

Course enrollment and access are subject to the course validity period specified in the applicable Terms and Conditions.

Unless otherwise stated for a particular course, course access is valid for one (1) year from the date of enrollment/payment.

Expiry of the course validity period does not create any right to a refund, extension, or continued access to course materials.

5. Questions and Cancellation Requests

If you have any questions regarding this Cancellation and Refund Policy or wish to submit a cancellation request, please contact Design Arc Academy through our official contact details.

Email: support@designarcacademy.com

By enrolling in a Design Arc Academy course, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.